MCTAC+ Supervision Webinar Series: Supervision Difficult Conversations

When: Tuesday, October 15 - 12:00 PM

Duration: 1 hours

Location: WebEx

Event Details:

As you navigate all of your many responsibilities as a supervisor, inevitably you will encounter the need for engaging in difficult conversations regarding employee performance and taking corrective action. This webinar will review eight steps for maximizing the effectiveness of these conversations so that people feel safe and are open to change. We will introduce the Transactional Analysis of communication as an approach to support the supervisor/supervisee relationship through these difficult conversations.

Webinar participants will:

1. Recognize the challenges inherent in the supervisor role
2. Identify the steps necessary for successful outcomes when facing difficult conversations
3. Describe the Transactional Analysis approach and its role in effective conversations

Presenter: Ruth Colón-Wagner, LMSW